It takes approximately 3-4 weeks for simpler websites and 6-10 weeks for more complex sites to build a website from start to finish, providing we have all the information from you. Our full web design process is broken down here. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

Before we begin working together, we’ll usually have an initially chat on the phone or via Zoom to discuss the project. Once we get started, most of the communication will take place over email.

This makes the process a lot easier as we’ll have all of the information saved and can come back to it later.

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need :

• Images of you and your team
• Images of your workplace
• Content for the website e.g. text, PDFs etc
• Staff Profiles
• Any Videos you would like adding to the website
• Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

You’re in luck. We offer a risk-free guarantee. Before we build your new website, we’ll send you some layouts that you can decide on. We’ll design and custom your website based on that layout and we can perform revisions. This is your opportunity to give us feedback and we will work with you until you are satisfied.

Our pricing is listed at the top of this page here.

If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We have our own premium server to host all our client websites. Each website is managed individually to avoid any security issues.

Alternatively, if you need us to maintain your website but host with other providers, you can subscribe to our web maintenance plans.

Yes, we can arrange a maintenance package to suit your needs. This can range from 1hr per month to 10 hours per month and we can discuss a package that’s right for you.

Yes. We like to offer the ability for our clients to update the website themselves. We’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.

No. All of our client meetings are done over Zoom or via the phone. It’s rare that we NEED to meet people face to face. Technology allows us to do so much in a small space of time so we don’t believe face to face meetings are necessary.

We are always happy to meet you in person if you really need us to but we’ll arrange a consultation price for travel and possible accommodation depending on the distance.

Yes. We know how important the digital world and your website is to your business. We are contactable through our support and ticket system at https://www.heroascend.com/support

We also offer comprehensive website maintenance plans for Malaysia’s SME websites at https://www.heroascend.com/website-maintenance

We will give you the login and you can update the website by yourself using WordPress